FACTORS AFFECTING JOB PERFORMANCE OF SECRETARIES IN TERTIARY INSTITUTIONS IN EKITI STATE

Abstract

The study examined factors affecting job performance of secretaries in tertiary institutions in Ekiti State with special reference to employees' development, technology, work environment and motivation. The descriptive research design of survey type was adopted for the study. Two research questions guided the study. The population of the study comprised 202 secretaries selected from all the tertiary institutions in Ekiti State. The entire population of 202 secretaries was adopted as sample size because of manageable size. A structured questionnaire with 20 items was used to collect data from the respondents. The instrument was validated by three experts. The reliability of the instrument was ascertained using Cronbach Alpha. A coefficient of 0.80 was obtained. Mean and standard deviation was employed to analyze the data collected and inferential statistic of Z-test was adopted to test the formulated null hypothesis at 0.05 level of significant. The findings revealed that employee development has a significant positive effect on the job performance of secretaries in public tertiary institutions in Ekiti State, technology has a positive significant effect on the performance of secretaries in public tertiary institutions in Ekiti State and that work environment has a positive significant effect on the performance of secretaries in public tertiary institutions in Ekiti state. It is recommended amongst others that school management should send their secretaries on training and retraining on regular basic. Latest technological facilities should be procured for secretaries' usage and secretaries should be motivated through financial and non-financial incentives.